Game-based Learning (GBL) or gamification has revealed documented success in education, especially among the youth. It has also been very effective in training people in the corporate world. The reason is that games make learning experiential, impactful and exciting thereby making a lasting impression. In developments in e-Learning, L&D supervisors and cooperate, trainers, like nGUVU have attested to the fact that it is impactful when it comes to learning. This article delves into the information you should know regarding gamification.
The biggest advantage of gamification provided by firms such as nGUVU is the fact that it increases the employee excitement and provides something ‘new’ for them while learning. Learning games like the call center sales games desire a definite learning objective in addition to the interactive components that engage these employees. This may be accomplished through a vivid storyline or narrative together with characters and other contextual clues that are familiar to what firms like nGUVU are trying to teach.
The second thing you need to take into account is that a balance has to be made between the visual allure of a game and its content when it comes to gamification for employee engagement. It is without a doubt that people love learning using things that have visual appeal and is why reputed firms offering gamification solutions to corporates have incorporated content to visual things like pictures and animations to drive the point they are trying to teach home.
Gamification for engaging your workforce is only effective if it manages to interest the employees while learning. If it is simple, it will not excite the learner enough, and the learning will not happen. When the level of difficulty is also too high, then the learners too will get frustrated and following multiple attempts, just stop trying. To make it more exciting and interesting the game should have time-bound activities, multi-layered challenges, negative points and so on.
For gamification to be effective, the aspect of giving scores and marks is necessary. This is so especially since most learning games are played with peers and comparing scores encourage the employees to put in more effort and in the process learn more.
These firms also make a list of the top players to encourage others to attain the same. Ranks may be given in line with the scores and others can be encouraged to conquer the scorers to get the rank. With these, the employees undergoing the gamification training will tend to compete amongst themselves making it a success.
It is without a doubt that call centre sales games, for example, offer a platform to these employees to master the skills required for the job as well as the space to make mistakes and learn from them. This gives a strong confidence boost of these employees and helps call center employees master the skills needed to do the job perfectly.